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File A Claim

  • Are you filing a claim for loss or damage to a parcel?

  • Has it been less than 30 days since the parcel was tendered to Dicom?

If this criterion is met, please Click Here to download our claim form. When complete, return via email to: Your claim will be reviewed in a timely manner and you will be notified via preferred method of communication of the disposition of the claim.


If claim is for damage, please include supporting evidence (photos).


Please include copy of invoice for cost (not retail value) of the shipment.



Money Back Guarantee (GRD):
Dicom's Ground Money-Back Guarantee (Holiday Amendment).


Due to increased holiday volume, the money-back guarantee for Dicom Ground services will be suspended temporarily for packages picked up on Monday, Nov. 28, through Saturday, Dec. 31st, 2016.